How to Return a Product
Sign in to your All Real Products Account, select My Orders.
Select the order you wish to return and click on the Manage Order button.
Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form.
Pack your All-Real-Products parcel securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you and secure the Return Label on top of the return package.
Head to your nearest drop-off point or wait for collection by our pick-up service.
View courier office location.
- If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
- Please note that some products are not eligible for a return if the product is”No longer needed”
- For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy
You will always find the relevant terms on the product page (Return Policy tab).
Valid reasons to return an item
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
- Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only